Latest News 06/10
Latest News 8/11
Just back from China for a conference but never got that holiday. The conference on Retail from Marcus Evans through up some useful insights into the challenges of of trading in China and how global brands had to adapt to a unique market in terms of scale, opportunity & obstacles. I did a full day workshop on Customer Experience and Contact Strategy Design based on Biggerthantheinter.net. I hope I have time to write up my notes.
The launch of the interactive book - We have now decided that this launch will be at my last public appearance of the year at the
CUSTOMER ENGAGEMENT SUMMIT NOVEMBER 28 hosted by Steve Hurst and his fantastic colleagues at Victoria Park Plaza Hotel, London. There is such a fantastic line up its well worth considering.