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  • Customer Experience Foundation

    Designs influencing more than
    £4bn of Customer Experience

    Customer Experience Audit?

The Foundation builds the next generation organisational models & tools.

Provides Design, Consulting, Workshops and Training for over 7,500 large global customers since 2008

Worldwide

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banks inc. 17 out of 25 largest banks
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out of 25 largest retailers
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governments including the UK
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out of 10 largest telcos
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out of 10 largest organisations
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out of 10 largest logistics
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out of 5 largest insurers
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governments including the UK

UK

Brands

3 out of 10 most trusted brands

Banks

5 out of 5 Biggest Banks

Utilities

3 out of 6 biggest utilities

Government

8 government departments

How the Customer Experience Foundation can help

Professional Services

Helping Clients understand, design and develop Customer Experience

  • Customer Experience Tools
  • Financial Models
  • Omni-Channel Customer Relationships
  • Strategy & Tactics
  • Culture
  • Technology Design
  • CX Audit

Designs

Customer Experience is a rapidly changing science with a need to stay current with disruptive innovations in technology, behaviour & impacts .

We help organisations adapt and change

  • Operating Model
  • Customer Value
  • Measurement & Customer Satisfaction
  • Contact Centers
  • Social Engagement
  • Sales & Service Model

Training

Workshops for more than 4500 delegates over the last 12 months in 11 Countries

We also help Event & Conference organisers turn Events into Experiences

Public Speaking

USA, UK, Australia Austria France Monaco Germany Sweden United Arab Emirates Qatar South Africa Spain Turkey Greece China Singapore Italy Hungary Holland Belgium Switzerland at more than 170 events

“…..97% rated your speech as excellent – on the feedback scores”
Morris is an exceptional public speaker who engages audiences with a passion for his subjects and a great sense of humour. He has hosted and spoken at numerous events and had many articles published across the world.
Morris is regarded as a leading thinker in business science pioneering Contact Strategy and Customer Experience as well as both the cost modelling of customer experience and the use of social media.His work on customer insight and organisational structures is now considered to be part of current best practice in many institutions.
I learnt more from this workshop about CEM than I thought was possible
Delegate, Amazon
Thank you so much for the keynote speech – from the feedback it received the highest score.
Organiser, L.F.D
I have left your workshop today with a plan that I can start to implement tomorrow. Thank you for the inspiration and the confidence
Delegate, JC Penny
Many thanks for your contribution at the National Customer Show yesterday. I fully understand and appreciate the time and effort that goes into producing a great presentation. – The Directors Club UKI found the session very engaging and fun.
Organiser, The Directors Club
I think it was one of the best workshops I have ever been to.
Delegate, Bank Of America
Congratulation on getting 1st spot on presenter feedback from Twickenham event.
Sales Director, BTL

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A brand new e-book […]

Should you be afraid of Social Me?

Morris Pentel talks about the nature of social power at the Britannic Conference in his keynote address

Bigger than the inter.net

Video of Morris Pentel and Tony Porter at the Customer Engagement Summit 2013

Delivering the core messages about the impact […]

Partnership News CEF & BTL

Customer Experience Foundation and Britannic Technologies Join Forces – Helping Businesses Improve their Customer Experience Strategies

Today Britannic Technologies, an award […]

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This year Retail Business Technology Expo will showcase the very latest trends in the future of shopping.

As a special treat […]