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Customer Experience &

Contact Strategy

Design & Engineering Services

This site contains Designs Issues Strategies & Models from some of our work.

Today we face disruptive innovation and a unique blend of people process technology and customer behaviour challenges. Good Customer Experience Design & Contact Strategy saves you moneyStart here and increases the value of your customer relationships. However it is changing. Driven by consumer behaviour and advances in technology the customer journey is evolving  day by day.

We answer the questions about what the future contact centre and retail space will do and how they will function as they are shaped by Customer Power. 


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Speaking & Chairing Events

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Customer Power - a disruptive innovation with significant impact

Business to Business From proposition development to thought leadership we help organisations to understand their customer experience from the customers point of view. read more

Blended Contact

How do you model Customer Experience and Lifetime value

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For the latest news go mobile at www.pentel.me

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