The Foundation provides expert advice, training, accreditation and builds the next generation organisational models & tools.

Provides Design, Consulting, Workshops and Training for over 7,500 large global customers since 2008


On-line – training in Customer Experience with Expert Courses such as Customer Journey Mapping and behavioural engineering and basic courses

Internal – We provide courses on Customer Experiences specially designed and executed internally

Workshops –  for more than 5500 delegates over the last 12 months in 11 Countries

1 Day workshops on:

Big Data Artificial Intelligence and AI,  Behavioural Engineering, Customer Experiences Business Cases & Financial Models, Gamification and others

Browse & shop for available courses

We also help Event & Conference organisers turn Events into Experiences

Professional Services

Helping Clients understand, design and develop Customer Experience

Operational Services

Helping Clients understand, design and develop Customer Experience driven processes to reduce cost of operation and increase the value of customer relationships. We provide access to a global network to provide clients with the best leading experts accredited and known by the Foundation  to support projects and initiatives at the cutting edge of Customer Experience

Artificial Intelligence ,   Behavioural Science & Engineering,    Gamification

Customer Satisfaction,         Technology Design,   Organisational Design and Execution


Customer Experience is a rapidly changing science with a need to stay current with disruptive innovations in technology, behaviour & impacts .

We help organisations adapt and change

  • Operating Model
  • Customer Value
  • Measurement & Customer Satisfaction
  • Contact Centers
  • Social Engagement
  • Sales & Service Model

Measuring Experience Metrics



banks inc. 17 out of 25 largest banks
out of 25 largest retailers
governments including the UK
out of 10 largest telcos
out of 10 largest organisations
out of 10 largest logistics
out of 5 largest insurers
governments including the UK



Customer Journey Mapping Training & Cert On-line

Customer Journey Mapping for CXFO Qualification at your own pace
This is a detailed course on customer journey mapping looking at […]

CX Essentials Detailed Course Outline

“Training should be delivered as experience”`


Learn some Essential elements of Customer Experience  like journey mapping and Voice of the customer […]

Information for CXPA Members

Here is some basic information for members of the Customer Experience Professionals Association CXPA:

As a network of experts we provide […]

CX Training – A slice of PIE please with everything!

Customer Experience Essentials but what’s Essential?

“Teach a man to fish”

has always been at the heart of my work in training. […]

Platform Independent Experience

With so much change going on at the moment it seems worthwhile to talk about one of the latest discernible […]

Customer Experience Essentials for Contact Centre Professionals Training Course London Liverpool November 2015

1 Day
Customer Experience Essentials for Contact Centre Professionals
Training Course CXFO Certified
Contact Centre Professionals and senior managers in other fields simply […]

IVR Experience Engineering Training Course London 3rd November 2015

A special training course on IVR Experience Design
1 Day IVR Experience Engineering CXFO Certified

Did you know …..if you repeat the […]

CX Training Workshops Updated

CX Training Workshops for 2015-16

1 – day Training Workshops

Our customer experience training workshops combine the best practitioners and teachers […]

CX Organisational Design

There will be CXOD (CX Organisational Design) 1 day training courses globally this academic year (15-16).
1 Day CX Organisational Design […]

Behavioural Engineering Training Course

There will be CXBE (CX Behavioural Engineering) 1 day training courses globally this academic year (15-16).
1 Day Behavioural Science & Engineering […]

Public Speaking

USA, UK, Australia Austria France Monaco Germany Sweden United Arab Emirates Qatar South Africa Spain Turkey Greece China Singapore Italy Hungary Holland Belgium Switzerland at more than 170 events

“…..97% rated your speech as excellent – on the feedback scores”
Morris is an exceptional public speaker who engages audiences with a passion for his subjects and a great sense of humour. He has hosted and spoken at numerous events and had many articles published across the world.
Morris is regarded as a leading thinker in business science pioneering Contact Strategy and Customer Experience as well as both the cost modelling of customer experience and the use of social media.His work on customer insight and organisational structures is now considered to be part of current best practice in many institutions.
I learnt more from this workshop about CEM than I thought was possible
Delegate, Amazon
Thank you so much for the keynote speech – from the feedback it received the highest score.
Organiser, L.F.D
I have left your workshop today with a plan that I can start to implement tomorrow. Thank you for the inspiration and the confidence
Delegate, JC Penny
Many thanks for your contribution at the National Customer Show yesterday. I fully understand and appreciate the time and effort that goes into producing a great presentation. – The Directors Club UKI found the session very engaging and fun.
Organiser, The Directors Club
I think it was one of the best workshops I have ever been to.
Delegate, Bank Of America
Congratulation on getting 1st spot on presenter feedback from Twickenham event.
Sales Director, BTL